American Management Association logo
Home Register Member FAQ’s Your Member Account About AMA
Seminars On-Site Events Books e-Learning Self-Study Research Conference Centers
  Areas of Interest
  HR/Training
  Management
  Leadership
  Sales and Marketing
  Small Business
  Global Perspectives
  Professional Development
  Archive
  Member Benefits
  Membership Plans
  Association Partners
  Member Resources
  Self-Assessments
  Member Newsletter Archive

Don’t Be Afraid to Open that Letter!

By Jeanne P. Dawson

Recent months have brought increased suspicion and fear into the average American's life. The simple task of opening the mail has taken on a sinister twist because of the possibility that it may contain Anthrax spores. However unlikely the possibility of it actually happening in your workplace, what answers can you provide to employees who worry they might contract this potentially fatal disease the next time they open a letter?

HR can help combat these concerns with calm and reason. This article illustrates guidelines about how to handle the mail, recognize suspicious envelopes and packages, what to do if Anthrax is suspected in your workplace, what Anthrax is, and what can be done to alleviate fears and concerns at your company.

Identifying suspicious packages (guidelines from the United States Postal Service):

  • Restrictive markings such as "confidential" or "personal"
  • Mailed from a foreign country
  • Excessive postage
  • Misspelled words
  • Addressed to a title only
  • Rigid or bulky
  • Badly typed or written
  • Holes in the envelope

What to do if You Receive A Suspicious Package:

  • DO NOT OPEN IT
  • Isolate the item and evacuate the immediate area.
  • Do not put the item in water or a confined space such as a desk drawer or file cabinet.
  • If possible, open windows in the immediate area to assist in ventilating potential gases.
  • If you have any reason to believe an item is suspicious, contact your immediate supervisor, who will in turn notify the proper authorities.

Employee Security Tips:

  • Maintain good hiring practices
  • Perform background checks on all employees prior to hiring
  • Establish an employee identification program
  • Require employees to wear photo ID badges
  • Instruct employees to challenge any unknown person in a facility
  • Limit facility access to employees, known visitors and escorted visitors;
  • Prohibit outside doors from being propped open

Consider Establishing How a Workplace Health Committee -- The American Federation of State, County and Municipal Employees (AFSCME) offers these suggestions:

  • Recruit senior management to make decisions on the committee;
  • Provide resources for committee functions, training, and actions;
  • Report to the managers who make decisions and implement procedures;
  • Find out the costs of equipment, supplies, and other materials needed to correct problems;
  • Schedule regular meetings.
  • All committee members will have to be trained. There are many online sites, including the CDC, that can educate and update anyone interested in learning about Anthrax. Important areas to cover will include: accident investigation methods; knowing the facts about Anthrax, problem solving, and effective communication.

Useful Websites:
Centers for Disease Control and Prevention: www.cdc.gov
United States Postal Service: www.usps.com
American Federation of State, County and Municipal Employees: www.afscme.org

back to top

 
 
Toolkit
Index of Articles
Recommended Seminars
Recommended Books

 
AMA Seminars
European Seminars
Canadian Seminars
Books
Self Study
e-Learning
Research

 

 



Privacy Contact Site Map
American Management Association © Copyright 1997-2004
1601 Broadway New York, NY 10019
Phone: 212-586-8100 • Fax: 212-903-8168 • Customer Service: 1-800-262-9699