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| .ASSESSMENT: |
| 2) | Continuous improvement starts with identifying problems so an organization that has no problems has no need for it. |
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Agree. |
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Disagree. |
| 5) | To practice continuous improvement, you need a systematic way to measure the outcomes of the changes you make. |
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Agree. |
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Disagree. |
| 6) | Continuous improvement is more important in manufacturing operations than in information-based organizations. |
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Agree. |
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Disagree. |
| 7) | You can't practice continuous improvement without getting feedback from your customers. |
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Agree. |
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Disagree. |
| 9) | Once a continuous improvement program is in place, the best thing for managers to do is back off and let teams of front-line workers take over. |
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Agree. |
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Disagree. |
| 10) | Sometimes it's better to follow the old saying: "If it ain't broke, don't fix it." |
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Agree. |
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Disagree. |
The phrase "continuous improvement," has found its way into many a company's mission and values statement. But a lot of people still seem confused about what it really means and who needs it. Check out your understanding with the quiz below. Just respond Agree or Disagree to each statement.